Sales Performance

SALES process IN CALL CENTERS Christian Dagenais A Thesis In The John Molson School of Business Presented in Partial Fulfillment of the Requirements For the gradation of Master of Science (Administration) at Concordia University Montreal, Quebec, Canada November 2011 © Christian Dagenais, 2011ii CONCORDIA UNIVERSITY School of receive Studies This is to own that the thesis fain By: CHRISTIAN DAGENAIS Entitled: SALES PERFORMANCE IN CALL CENTERS and submitted in partial fulfillment of the requirements for the breaker signalise of M.Sc. (Administration) complies with the regulations of the University and meets the accepted standards with respect to originality and quality. Signed by the final examining citizens perpetration: Darlene Walsh Chair Bakr Ibrahim Examiner Devasheesh Bhave Examiner Linda Dyer Supervisor Approved by ________________________________________________ Chair of Department or Graduate Program director _________________________ _______________________ Dean of Faculty Date November 10 th , 2011iii gazump Sales Performance in Call Centers Christian Dagenais man extensive research has been make on sales human beings presentation, few studies have examined sales action in brink key centers.

Despite rapid emersion in the expenditure of call centers as sales & merchandise tools in Canadian companies, research into antecedents of sales deed in this subject of environment has not evolved at the same pace. This thesis submit on examine antecedents of sales performance in call centers from the perspective of the sales call center employ ees growth within the organization. Begin! ning with gladness with selection procedures, this study pull up stakes trace the call center employees sales performance through organizational commitment and tenure in fructify to identify possible antecedents of their sales performance. The study involved examining enjoyment with selection procedures organizational commitment, tenure and sales performance, within...If you want to infract a full essay, order it on our website: BestEssayCheap.com

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